General questions :

For all bookings, please read our general conditions of sale.

How do I book a course?

  • Online via our website:
  1. Add your courses to your shopping cart using the little carts.
  2. Go to your shopping cart to proceed to the secure payment by credit card ( in totality).
  3. As soon as your payment is validated, you will receive a confirmation of your order by email as well as the access to your electronic course cards.
  • By e-mail : please use the Contact link to send us your request. Please indicate the date of your stay and the type of course.
  1. A quote will be sent to your email address.
  2. Full payment at the time of booking (by cheque, holiday voucher or by credit card via a secure online payment link included in the quote).
  3. As soon as we receive your payment, we will send you by e-mail your booking confirmation and the access to your electronic course cards.

How do I get my course cards?

You will find your course cards and much more on the myesf app! 
  1. I download the myesf application on my smartphone
  2. I create my account with the email address I used for my order
  3. I find my course cards in one click in the "My courses" tab
The lesson cards must be presented to the instructors via the myesf application on the first day of the course.

How to book supervised meals?

Please refer to the page: Supervised meals

Is the equipment included in the course?

Ski/snowboard equipment is not included in the course. You can rent your equipment directly in the sports shops in the resort.

What insurance should I take out for winter sports?

esf does not insure its students, we recommend that you take out the "Carré Neige Alpin" insurance which is a specific insurance that covers you in case of accident or illness during your stay or the "Carré Neige Intégral" which covers you before and during your stay:
  • Carré Neige "Alpin" insurance : offered as an option when you buy your lessons online.
  • Carré Neige "Intégral" insurance : offered as an option when you buy your lessons online.
Learn more

What happens if I cancel my stay?

Cancellation within 15 days before the start of the course:
  • If you have taken out a personal cancellation insurance policy (in particular the one offered by the E.S.F. when you purchased online), please refer to its conditions.
  • If you have not taken out a cancellation insurance and if you are medically unable to ski during your stay while you have booked a service:
E.S.F will offer to reschedule the service if it is possible and will otherwise reimburse the full amount paid except for the booking fee (10% of the transaction with a minimum of 20 euros).

  • In all other cases: E.S.F will apply a deduction equal to 50% of the price paid.

If I take the supervised meals option, what happens if I am on a diet?

In case of dietary requirements or allergies, please complete the form: Health Form - Supervised Meals
Meals are followed by a time of rest or play, depending on the age and needs of the children.

My child will be 3 years old soon after our stay in La Tania. Can I enrol him/her in Piou Piou?

Depending on the period, you can ask at the esf Courchevel la Tania office if it is possible to discover the Piou-Piou Club.
If the session goes well, you just have to go to the esf office to extend the session to a week and your child can stay in this group.

My child is at the Piou-Piou Club, should I provide a snack?

Non, ce n'est pas nécessaire : un petit goûter est fourni par esf lors des temps de pause le matin et l'après-midi.

In a private course, is the medal included in the price of the course?

No, the medal is not included in the price of the private lesson(s). As the test is not always taken in private lessons, you should ask your instructor for information. At the end of the session(s), he/she will tell you which medal to buy according to your child's test. Medals are available at the esf office.

I can' t access the payment page once I have booked my courses online.

We advise you to reduce the security level of your browser and to deactivate your firewall for the duration of the booking.